About Robylon
AI customer-support agents for email, chat, voice, and WhatsApp. Connects to helpdesk/CRM, completes real workflows, and escalates to humans with full context.
What Robylon does
- Omnichannel AI support agent
- One AI agent answers on email, web chat, phone, WhatsApp, Telegram, Discord, social media and review platforms from a single knowledge base.
- Actions inside connected tools
- The agent completes tasks in the systems you connect, such as starting a return in Shopify or updating a Zendesk ticket.
- Human escalation with context
- When it is unsure or a request needs a person, it passes the conversation to your team with the full thread attached.
- Helpdesk and CRM integration
- It runs on top of Zendesk, Freshworks, Intercom, Salesforce, HubSpot and others, or standalone with its own inbox.
- Multilingual replies
- It detects the customer's language on each turn and replies in over 40 languages, including Hindi, Spanish and Portuguese.
- Scheduled follow-ups and lead qualification
- It can run reminders, collections calls and confirmations on a schedule, and qualify ad leads before booking them into a calendar.
Who it’s for
Support teams at e-commerce, fintech and SaaS companies that handle high ticket volume across several channels and want AI to resolve routine requests. Very small teams with low volume, or companies that do not want AI talking to customers, should skip it.
What it costs
Pricing is based on AI credits rather than seats. Starter is free with 300 credits a month, Pro starts at $25 a month for 500 credits, Business starts at $180 a month and adds voice and helpdesk integrations, and Enterprise is quoted. Yearly billing is 10% off, and optional live agent seats cost $19 to $89 per seat per month.
Works with
- Zendesk
- Freshdesk
- Intercom
- Salesforce
- HubSpot
- Zoho Desk
- Microsoft Dynamics
- Oracle
- Shopify
- Slack
- Microsoft Teams
- Google Sheets
